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In the event of a dispute, the consumer may refer the matter to an Alternative Consumer Dispute Resolution Entity:
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal).
In the event of a dispute, the consumer may refer the matter to an Alternative Consumer Dispute Resolution Entity:
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal).
Email: geral@ciab.pt
Phone: +351 253 617 604
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
More information on the Consumer Portal: www.consumidor.pt
You can also use the Online Complaints Book:
The electronic Complaints Book is a measure of the "SIMPLEX + 2016" programme and involves the
Directorate-General for the Consumer and the regulatory authorities of the different sectors of activity.
To submit a complaint, click on the following link: https://www.livroreclamacoes.pt/inicio/reclamacao
